We are here to help! You can reach out to our support team through the following channels:
Email Support:
Send us an email at support@melonhelp.com. Please include a detailed description of your issue or query, our support team will respond within 24 hours
Support Ticket
Log into your account on app.melonhelp.com and click on the "Support" button located in the bottom right side. This will open a form for you to fill out with details of your issue.
After submitting the form, it will transform into a chat window where you can instantly communicate with our support team.
Slack Channel for Enterprise Accounts
For our enterprise account holders, we offer dedicated support via Slack. If you have an enterprise account, please use your designated Slack channel to get in touch with our support team
This channel provides direct access to our specialized support staff for quicker resolution of your queries
Tips for Faster Resolution:
- When contacting us, please provide your account information and any relevant details about your issue.
- For technical issues, screenshots or error messages are very helpful.
We are committed to providing you with the best support experience. If you have any suggestions on how we can improve, please let us know!
