MelonHelp

All your customer support, in one place

MelonHelp is the help desk and ticketing system that brings your customer support from email, Slack and WhatsApp together — so your team never drops a request and always replies on time.

Unlimited agents. Your team grows, your bill doesn't.

No credit card required Ready in 5 minutes
Conversations
DF
128
Open this month
14
Today
22
In progress
9
Closed today
Tickets per day+12%
#2841
Slack import retries
Camila Rojas · Slack · 3h
In progress
#2840
WhatsApp onboarding template
Diego Fuentes · WhatsApp · yesterday
Closed
#2839
Wrong language in the widget
Andrés Pinto · Email · 2 days
Open

Connect MelonHelp with the tools you already use

Slack
TeamsSoon
WhatsApp
Email
Widget
MIA

Organized support, end to end

Stay in control of every request, no matter where it comes from.

Nothing slips through

All of your customers' tickets in one place, organized and prioritized. No request goes unanswered.

Support where your customers are

Receive and reply to tickets from email, Slack and WhatsApp without switching tools.

Predictable pricing

Unlimited agents and no AI tax: we don't charge per seat or per resolution. Your team grows and your bill doesn't spike.

How it works

MelonHelp works this simply

Manage everything in one clear dashboard

Create, assign and track the status of every ticket without losing track. Your team always knows what's left to answer.

All conversations · 6 New ticket
#2838
Slack import retries
Camila Rojas · 3h
#supportIn progress
#2837
WhatsApp template
Diego Fuentes · yesterday
WhatsAppClosed
#2836
500 error in reports
Lucía Méndez · 1 day
APIOpen
Create new ticket
Subject
I can't export the monthly report
Customer
Camila Rojas
Channel
Slack
Assign to
Diego Fuentes
Priority
High
CancelCreate ticket

Create tickets in seconds

From the conversation with the customer to the assigned ticket, in just a few clicks.

Resolve faster with AI

MelonHelp summarizes every ticket and finds similar cases automatically, so your team answers better and in less time.

#2841Slack import retries
MelonHelp
AI Summary3 similar tickets found

Your team grows, your bill doesn't

What a team of 5 agents with 1.000 tickets a month really pays. The difference isn't the price: it's that no one else charges you per seat or per AI resolution.

Scenario of 5 agents and 1.000 tickets/mo. AI costs based on each tool's public per-resolution price (Zendesk $2, Intercom $0,99, Freshdesk $0,49). June 2026.

Predictable pricing, no surprises

You pay by ticket volume, not per seat. 14-day free trial.

Unlimited agents on every plan
Essential
$29/ mo
Up to 250 tickets/mo
+ $29/mo AI add-on, no per-resolution fee
Unlimited tickets
Email, Slack and WhatsApp
Knowledge base
Start 14-day free trial
Most popular
Team
$70/ mo
Up to 1.000 tickets/mo
+ $79/mo AI add-on, no per-resolution fee
Everything in Essential
Automations and SLA
Reports and metrics
Advanced channels: Teams, Widget and Chatbot
Start 14-day free trial
Scale
$199/ mo
Up to 5.000 tickets/mo
+ $199/mo AI add-on, no per-resolution fee
Everything in Team
Advanced roles and permissions
Priority support
Start 14-day free trial
Enterprise
Custom
High volume and custom needs
Custom AI, no per-resolution fee
Everything in Scale
Custom integrations and development
Dedicated onboarding
Contact us

Teams already organizing their support with MelonHelp

No encontré en otra plataforma la facilidad de implementar en mis canales de Slack para atender a mis clientes y partners.

DC
David Cuello
CTO · Rocketbot

Dejamos de perder mensajes entre Slack y el mail. Ahora todo entra como ticket y sabemos qué falta responder.

MB
Mariela Britos
PM · Robotipy

See how it works in 60 seconds

Danilo, founder of MelonHelp, walks you through the product.

Loom · 0:58

Frequently asked questions

It's a tool that centralizes every request from your customers —emails, Slack messages, WhatsApp— and turns them into tickets your team can assign, prioritize, and resolve without anything slipping through the cracks.

Start organizing your support today

Try MelonHelp free for 14 days. No card, no commitment.

Start 14-day free trial
Simple, affordable help desk and ticketing system | MelonHelp