What is MelonHelp
MelonHelp is a customer support suite with two products that work together: Tickets, a multichannel help desk, and AI Agents, artificial-intelligence agents that answer your customers using your own knowledge. One login, one place where your team and your AI collaborate.
The two products
| Product | What it does | Where it lives |
|---|---|---|
| Tickets | Multichannel ticket inbox: email, Slack, WhatsApp and web widget. Statuses, priorities, SLA, saved replies and metrics. | tickets.melonhelp.com |
| AI Agents | AI agents trained on your knowledge (your site, your PDFs, your FAQs) that answer in your website chat and escalate to a human when they don't know. | agents.melonhelp.com |
How they complement each other
- Your customers ask through the chat widget, email, Slack or WhatsApp.
- The AI agent instantly answers whatever is in your knowledge base.
- Whatever the agent doesn't know, it escalates to a ticket for your team.
- Every resolved ticket can become a lesson the agent learns — with your approval — so next time it answers on its own.
That loop (question → automatic answer → escalation → learning) is the heart of MelonHelp: every week your agent resolves more and your team gets fewer repetitive tickets.
Where to start
- Create your account — 5 minutes.
- Your first day with MelonHelp — full checklist.
- Create your first AI agent and feed its knowledge.
- Get to know the ticket inbox.
Common questions
- Do I need both products? No. You can use Tickets alone, Agents alone, or both. They're better together, but each works on its own.
- What language does the agent reply in? In whatever language it's written to, using the content from your sources.
- How much does it cost? There's a free plan to get started. See Plans and limits.